Politique de remboursement

Secretsofbeauty.ch Return and Refund Policy

Effective date: 14 August 2026

This Return and Refund Policy applies to purchases made from secretsofbeauty.ch.

1. Seller information

The online store secretsofbeauty.ch is operated by:

SGED SA
Av. Baumettes 5/7
1020 Renens
Switzerland

Swiss registration number: CHE-101.459.436
Email: contact@secretsofbeauty.ch
Phone: +41 21 539-11-88

2. Return period

Eligible products may be returned within 14 days after delivery.

A return request must be submitted within this 14-day period.

Before sending a product back, contact us at contact@secretsofbeauty.ch. We will review the request and provide the applicable return instructions and return address.

Products returned without prior contact may take longer to identify and process.

3. Return eligibility

To qualify for a return, the product must:

be unused;
be unopened where the product is hygiene-sensitive;
be undamaged;
be in its original condition;
include its original packaging, accessories, and documentation;
include valid proof of purchase.

4. Products that cannot be returned

For hygiene, health, and safety reasons, we cannot accept returns of products that have been opened, used, damaged, altered, or removed from sealed packaging when the product is no longer suitable for resale.

This may include:

opened or used cosmetics;
opened personal-care products;
hygiene-sensitive products;
consumable wellness products;
gift cards;
products specifically identified as non-returnable before purchase.

This restriction does not limit the customer’s applicable rights when a product arrives damaged, defective, or incorrect.

5. Damaged, defective, or incorrect products

If a product arrives damaged, defective, or incorrect, contact us as soon as possible at contact@secretsofbeauty.ch.

Please provide:

the order number;
a description of the issue;
clear photographs of the product, packaging, and shipping label where relevant.

We will review the case and provide an appropriate replacement, refund, or other remedy.

This procedure is separate from a standard change-of-mind return.

6. Return method

Approved returns must be sent by mail to the return address provided in our return instructions.

Do not send products to the showroom or registered business address unless our customer service team specifically instructs you to do so.

The customer is responsible for ensuring that the returned product is packaged securely.

We recommend using a trackable shipping service and retaining proof of shipment.

7. Return shipping costs

The customer is responsible for the actual return-shipping costs, except when the product is damaged, defective, incorrect, or when applicable law requires otherwise.

Return-shipping costs are non-refundable.

8. Inspection and approval

After receiving the returned product, we will inspect it and notify the customer whether the refund has been approved or rejected.

A refund may be reduced or rejected if the product:

has been used;
is damaged for reasons not attributable to us;
is missing parts, packaging, or accessories;
does not meet the eligibility requirements described in this policy.

9. Refunds

If approved, the refund will be issued to the original payment method within 30 calendar days after the returned product is received and inspected.

Additional processing time by the customer’s bank, card issuer, or payment provider may apply.

Original shipping charges and return-shipping costs are not refundable unless the product was damaged, defective, incorrect, or applicable law requires otherwise.

10. Exchanges

We do not offer standard exchanges.

If a customer wants a different product, size, or variation, the original eligible product must be returned in accordance with this policy and a new order must be placed separately.

Damaged, defective, or incorrect products are handled under section 5 of this policy.

11. Late or missing refunds

If an approved refund has not appeared after the applicable processing period:

Check the relevant bank or card account again.
Contact the bank, card issuer, or payment provider.
If the refund is still missing, contact us at contact@secretsofbeauty.ch and include the order number.