Politique d’expédition

Secretsofbeauty.ch Shipping Policy

Effective date: 14 August 2026

This Shipping Policy applies to purchases made from secretsofbeauty.ch.

1. Seller information

The online store secretsofbeauty.ch is operated by:

SGED SA
Av. Baumettes 5/7
1020 Renens
Switzerland

Swiss registration number: CHE-101.459.436
Email: contact@secretsofbeauty.ch
Phone: +41 21 539-11-88

2. Shipping within Switzerland

Standard shipping within Switzerland costs CHF 6.95 for orders below CHF 49.

Standard shipping is free for orders of CHF 49 or more.

The applicable shipping charge is displayed during checkout before payment.

3. Order processing

Orders are normally processed within 1 business day before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

If an item is temporarily unavailable or an order cannot be dispatched within the normal processing period, we will contact the customer using the contact details provided with the order.

4. Delivery time

Standard delivery within Switzerland normally takes between 1 and 14 business days after dispatch.

Delivery times are estimates and may be affected by carrier delays, public holidays, weather conditions, customs procedures, incorrect delivery information, or circumstances outside our reasonable control.

5. Shipment tracking

When tracking information is available, it will be sent to the email address provided with the order after dispatch.

Tracking availability depends on the selected shipping service and carrier.

6. Delivery address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because the address is incomplete or incorrect, additional shipping charges may apply before the order can be sent again.

Please contact us as soon as possible if you notice an error in your delivery address. We cannot guarantee that an address can be changed after the order has been processed or dispatched.

7. International shipping

Availability, shipping charges, estimated delivery times, customs duties, taxes, and restrictions for destinations outside Switzerland may vary.

The available shipping options and applicable charges are displayed during checkout before payment.

Customs duties, import taxes, and other charges imposed by the destination country are the responsibility of the recipient unless expressly stated otherwise during checkout.

8. Delayed or missing orders

If an order has not arrived within the estimated delivery period, please contact us at contact@secretsofbeauty.ch.

Please include the order number so that we can check the shipment with the relevant carrier or logistics partner.

9. Damaged or incorrect delivery

If an order arrives damaged or contains an incorrect product, contact us as soon as possible at contact@secretsofbeauty.ch.

Please provide the order number, a description of the issue, and clear photographs where relevant. We will review the case and provide an appropriate replacement, refund, or other remedy.